Frequently Asked Questions

Q. Are we accepting new patients?

A. ABSOLUTELY! We welcome all peoples and their family, friends, neighbors, business associates; and we appreciate your recommendations and referrals.


Q. Do you take drop-ins?

A. Yes, but the waiting time will depend on our schedule for the day; and our scheduled patients always take precedent. We recommend that you call us as early in the day as possible to help us to arrange the best time for you.


Q. How do we handle emergencies?

A. We will do everything we can to fit you into our schedule. Again, the earlier you let us know about your emergency, the better we can arrange time for your care. If you have an emergency after hours, our answering system will let you know a number to call.


Q. What insurance do you take?

A. We are contract providers with Anthem, United Concordia (NFS-National Fee for Service and Active Military), and Delta Premier; BUT we take all insurances as long as your policy allows you to go to a dentist of your choice or an out-of-network dentist. We ask that you call the 800 phone number on your dental insurance card to be sure.


Q. What will my insurance pay and what will I have to pay?

A. We ask that you pay the portion your insurance does not cover (co-pay, deductible) at the time of service. Most insurances will pay approximately 100-90% of exams, regular cleanings, and x-rays; 80-70% of fillings, periodontal cleanings, extractions, and root canals; 50-45% of crowns, bridges, dentures. Every policy has their own fee rate on which the percentages are based. Any difference between our fee and theirs will be your responsibility unless you have Anthem, Delta, or United Concordia NFS.


We will try to help you with your dental insurance policy with the understanding that we can only give you an estimate of your coverage and co-pay; and you are responsible for any amount or service that your policy does not cover. We feel that insurance should not dictate your dental care. Our primary goal is to preserve your teeth and dental health for your lifetime.


Q. What type of payments do you accept?

A. We accept Visa, MasterCard, American Express, Discover, check, cash and CareCredit.


Q. What is gum disease?

A. Gum disease has been linked to heart disease, diabetes, and pre-term low birth weight infants. If left untreated, it will cause bone loss and gum detachment from the teeth resulting in eventual teeth loss. We check for symptoms at each hygiene visit; and we can treat the disease in the earlier stages without surgery.


Q. What can be done about bad breath?

A. Bad breath may be caused by underlying reasons such as tooth decay or gum disease; or it may be as simple as better oral health care techniques such as flossing to remove food particles and bacteria or using a tongue scraper. We will evaluate your problem and determine the best treatment to solve this embarrassing problem.


Q. Why should I restore my mouth to a healthy natural state instead of pulling my teeth and getting dentures?

A. Restoring your teeth will cost less in the long term than replacing them. The absence of a tooth in the jaw slowly results in bone loss in that area. With time this bone loss will change the shape of your face.


Q. What do I need to bring to my first visit?

A. Please bring the following items: Insurance Card
Patient Health Record
Medication List
HIPAA Acknowledgement of Privacy Form
All current x-rays from past dentists
ID/Driver's License


Q. Do you accept my insurance?

A. As a courtesy to our patients, we will accept and file your claim to any insurance company. We do encourage all our patients to call their insurance company and give them our name to verify whether or not you are permitted to visit our office. Most Insurance Companies allow you to choose your dentist of choice.


Q. Do you "Participate" with my insurance company?

A. We are currently participants of three different insurance companies:
Delta Dental
United Concordia NFS
Anthem
What this means to you is that we may pay the difference between what we charge and what the insurance company will allow.


Q. How old does my child have to be to be seen at your office?

A. We are a kid friendly office and encourage children as young as 3 to have a dental exam every 6 months. We do a free “happy visit” for toddlers and will consult any concerns you may have.


Q. What are your hours of operation?

A. Our normal hours of operation are Monday through Thursday from 8:00am to 5:00pm. We work Friday from 8:00am to 12:00pm.


Q. Do you offer payment plans?

A. Yes, we contract with Care Credit to offer our patients a wide variety of payment plans. In some cases we can get you an approval right here in our office within minutes. We can also offer interest free plans.


Q. Do you offer sedation dentistry?

A. No. With the changes upcoming from the Virginia Board of Dentistry in 2013, we feel it is best to receive the sedation in a hospital setting.